SilverChef Rentals Limited (SilverChef) is committed to the protection of its contractors’, customers’, shareholders’ and the community’s personal information and this commitment is detailed in this Privacy Policy.
This Privacy Policy forms part of the SilverChef Terms and Conditions (also found on SilverChef’s website (“Website”). It applies to Silver Chef Rentals Limited and each of its subsidiaries, and the expressions “SilverChef”, "we", "us" and "our" are a reference, collectively and individually, to Silver Chef Rentals Limited and each of its subsidiaries.
This Privacy Policy contains the following important information:
- Information Privacy Principles
- Collection of your personal information
- How we use and disclose your personal information
- Security of your personal information
- How to access, correct or update your personal information
- How to contact us
- Internet privacy
Information Privacy Principles
We are bound by the Information Privacy Principles ("IPPs") contained in the Privacy Act 2020 ("Privacy Act"). This Privacy Policy explains how we handle personal information in accordance with the IPPs (Further information in relation to the IPPs can be obtained from the Office of the Privacy Commissioner at: https://www.privacy.org.nz/.)
The IPPs and this Privacy Policy do not apply to our acts and practices directly related to records about our current or former employees and their employment relationship with us. The expression "personal information" is used in this statement to refer to information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether recorded in material form or not.
Collection of your personal information
We collect personal information so that we can conduct our business, market our services, comply with our legal obligations and for purposes as otherwise set out in this Privacy Policy.
We collect a broad range of personal information about our customers, prospective customers, agents, dealers, contractors, suppliers, service providers and employees.
The types of personal information that we collect from you will depend on how you interact with us. For example, your personal information will be collected when you purchase products, fill in an application form or send us a letter and it may be collected when you visit the Website.
Without limitation, this information may include names and contact details, date of birth, place or work, credit history, credit reference, credit card or bank account numbers and other financial details.
When we collect personal information directly from you, we will take reasonable steps at or before the time of collection to ensure that you are aware of certain key matters, such as the purposes for which we are collecting the information, the organisations (or types of organisations) to which we would normally disclose information of that kind, the fact that you are able to access the information and how to contact us (or example, where personal information is collected on a form, we will generally include a written privacy statement on the form which sets out these details).
We will collect your personal information directly from you where it is reasonable and practicable to do so. Where we collect information about you from a third party, we will still take reasonable steps to ensure that you are made aware of the details set out above.
If you do not provide the personal information we request, we may not be able to provide our services to you, or may not be able to provide the level of service we usually provide.
When you share your email address on the Website, this information is (or may be) stored by Silver Chef using B2B marketing automation service provider, Pardot (Salesforce). By sharing your email address, you consent to this (as well as any other personal information) being stored by Pardot as well as on SilverChef’s New Zealand-based servers and cloud based storage. You can view information about how Pardot uses and stores your personal information here.
We will hold your personal information until such time it is no longer required by us in order to provide you with our services or we are no longer required by legislation to hold your personal information, whichever is longer.
How we use and disclose personal information
The personal information that you provide to us during interactions on the Website, and in other interactions between us, is used (among other things) to provide you with better service for the supply of our products and services to you. For example, the information we gather from your use of the Website enables us to provide more personalised products and services that are tailored to your needs.
We will not sell, rent, lease or trade your personal information without your consent.
We will only use and disclose information about you for the purpose for which you gave us that information. We may disclose personal information about you to third party service providers who assist us in operating our business (and these service providers may not be required to comply with this Privacy Policy), our dealers and related bodies corporate, credit providers and credit reporting bodies, our professional advisors and government and regulatory agencies.
We may use, or allow our dealers to use, your personal information for the purposes of marketing or promoting our services. You may ask us not to use your information in this way.
Without limitation, we may use personal information that you have provided to us, or which we have obtained about you, for any of the following purposes:
- to verify identification;
- to respond to communications from you;
- to undertake research and analysis;
- to provide SilverChef’s services;
- to process your personal information for SilverChef’s own internal business purposes;
- to carry out transactions, such as customer billing and payments, employee transactions and customer transactions;
- to undertake credit management activities;
- for debt recovery purposes, which may also include disclosing information to debt collectors;
- to provide promotional information, advertising, marketing and newsletters in hard copy or electronic form;
- to communicate with customers, potential customers, suppliers, staff, contractors and others;
- to protect and/or enforce our legal rights and interests, including defending any claim(s);
- to comply with SilverChef’s legal obligations; to meet its reporting obligations as required by law; and carrying out any activity in connection with a legal, governmental or regulatory requirement on us or in connection with legal proceedings, crime or fraud prevention, detection or prosecution;
- to contact you about our products and services and the products and services of carefully selected third parties which we think may be of interest to you (unless you ask us in writing not to);
- to register your details and allocating or offering you rewards, discounts or other benefits and fulfilling any requests or requirements you may have in respect of our group companies’ loyalty or reward programmes and other similar schemes;
- to carry out activities connected with the running of our business such as personnel training, quality control, network monitoring, testing and maintenance of computer and other systems and in connection with the transfer of any part of our business in respect of which you are a customer or a potential customer;
- to generally customise your experience on the Website; and
- for general administrative and business purposes.
We may also use and disclose personal information about you for a purpose (the "secondary purpose") other than the main purpose for which you gave us the information (the "primary purpose") where:
- You would reasonably expect us to use or disclose the personal information for that secondary purpose and that secondary purpose is related to the primary purpose for which we collected the information (and directly related in the case of sensitive information);
- You have given us your consent for the personal information to be used or disclosed for the secondary purpose.
- Where there are reasonable grounds to believe that use or disclosure is necessary to prevent a threat to life or health;
- Where we suspect that unlawful activity is or has been engaged in and we use or disclose the personal information to investigate the suspected unlawful activity; or
- The use or disclosure is authorised by law or reasonably necessary to enforce the law.
Without limitation, we may disclose your personal information to:
- our employees or contractors, for the purpose of them performing the work they do for us;
- any business that supports our services, including any person that hosts or maintains any underlying IT system or data centre that we use to provide our services and products, including any legal support;
- an agency for the purpose of conducting investigations on you (e.g. as required for antimoney laundering checks);
- a person who can require us to supply your personal information (e.g. a regulatory authority);
- any other person authorised by the Privacy Act or other legislation (e.g. a law enforcement agency); and
- any other person authorised by you.
We may disclose your personal information to third party service providers who are based overseas, for the purposes set out above. This may mean your personal information is held and processed outside New Zealand. If that is the case, it is possible that your personal information will be stored in a jurisdiction where the privacy legislation, if any such legislation exists, will not provide safeguards that are comparable to those in the Privacy Act. You acknowledge and expressly agree to your personal information being disclosed to third party service providers outside of New Zealand. Presently, the recipients of such information may be in the United States of America, Australia or Canada.
In the event of any ‘notifiable privacy breach’ under Part 6 of the Privacy Act – that is, a privacy breach that it is reasonable to believe has caused (or is likely to cause) ‘serious harm’ to an individual – SilverChef has processes in place to ensure compliance with the Privacy Act.
Credit reporting
If you apply for credit facilities we may collect and hold various information related to your assets and financial position, including income details, expense details, asset values and taxation information. We may collect and give your credit information from and to a credit reporting body, such as Equifax Pty Ltd. We collect and use your credit-related information in order to assess your application for commercial credit (or assess your application to be a guarantor in relation to such credit), for securitisation-related purposes, for our internal management purposes that are directly related to the management of commercial credit including collecting overdue payments, where we reasonably believe that you have committed a serious credit infringement, and where otherwise required or permitted by law.
Security of your personal information
We will take all reasonable steps to ensure that all personal information we collect, use or disclose is stored in a secure environment accessed only by authorised persons.
We will take reasonable steps to destroy or de-identify personal information when it is no longer required for the purposes for which we collected it or for legal requirements.
We will properly dispose of all paper files, letters and any other hard copy documents that contain personal information that is no longer required. All information stored in electronic form that is no longer needed will be deleted from our systems. While SilverChef employs advanced data encryption technology when interfacing with its customers, suppliers and other partners, users should be aware that there is a residual risk in transmitting any data electronically. This risk is inherent in all Internet dealings.
We utilise professional IT support services to assist us in securing your personal information.
How to access, correct or update your information
We will take all reasonable steps to ensure that all information we collect, use or disclose is accurate, complete and up-to-date. Please contact us if your details change or if you believe the information we have about you is not accurate or complete.
We will, on request, provide you with reasonable opportunity to access your personal information and to request that it be corrected or updated within a reasonable time of the request being made. A fee may apply to such access (but not to the making of the request). Exceptions to your access rights include:
- Where providing access will pose a serious threat to the life or health or any individual or pose an unreasonable impact on the privacy of an individual;
- Your request for access is frivolous or vexatious;
- Where the information relates to existing legal proceedings between SilverChef and you and the information would not be discoverable in the process of those legal proceedings;
- Where providing access would be unlawful, may prejudice an investigation of possible unlawful activity, may prejudice enforcement of laws, or denying access is specifically authorised by law; or
- As may otherwise be provided for in sections 49 to 53 (inclusive) of the Privacy Act.
In some circumstances we are permitted to refuse to give access or to correct your personal information. If this occurs, we will provide you written reasons (unless it would be unreasonable to give reasons) and if required, advise you of your right to complain.
Queries and Complaints
If you have an access request, if you have any questions or complaints about the manner in which your personal information has been collected or handled by us, or if you require more information about our privacy practices, you can contact us to discuss as follows:
Contact: The Privacy Officer
Postal address: PO Box 12-440, 16/761 Great South Road, Penrose 1061
Email address: [email protected]
Telephone: 0800 453 010
Fax: 0800 453 022
If you wish to make a complaint, we will acknowledge the complaint in writing within 7 days of you contacting the Privacy Officer. We may request the complaint be made in writing. We will then investigate the complaint and consult with third parties we consider it necessary to consult with. We will endeavour to fully investigate your complaint and provide you our decision within 30 days from the date of your complaint. Where we are unable to provide a decision regarding your compliant within 30 days we will communicate this to you along with the reason for the delay and the new timeframe for resolving the complaint.
If you are not satisfied with the outcome of any investigation you may request an independent review by an Executive of SilverChef.
If you have ongoing concerns, please contact the Office of the Privacy Commissioner (www.privacy.org.nz).
Internet Privacy
In addition to the provisions of this Privacy Policy, this section further explains the management of personal information collected through your use of the Website.
When you use the Website our Internet Service Provider (“ISP”) may make a record of your visit and log your server address, your domain name, the date, time and duration of your visit, the pages and documents you accessed, the previous website you had accessed (i.e. the referring url) and the type of browser you are using. This information is collected for statistical purposes only, and SilverChef will not make any attempt to identify users according to their browsing activity.
In the unlikely event of an investigation, a law enforcement agency or other government agency may exercise its legal authority to inspect our ISP's logs.
It is also possible that your ISP is logging your activity while you visit our Website. This is obviously beyond the control of SilverChef.
While you are visiting our Website we may use automated technologies (including, but not limited to usage monitoring software, cookies, pixels, web beacons, sessions and other tracking technologies) to facilitate a more personalised web browsing experience and to collect and store certain information about your visit, including without limitation:
- The IP address and domain name used by your device to connect to the Internet;
- The operating system and the browser your device uses, and any search engine used to access the Website;
- The date and time you are visiting and geographical area you a visiting from;
- The pages you visit;
- Your clicks and other activities on the Website;
- The referring website or other platform (if any) through which entered the Website; and
- Any other information you expressly provide (such as your name and areas of interest).
Except where you volunteer personal or business information we will not procure information about you via any alternative means while you visit our Website.
The Website contains links to websites of third party providers of goods and services. SilverChef is not responsible for the content of any third party website or other related sites (including, but not limited to third party social media sites), or the way those sites collect, store, use, and distribute any personal information you provide. When visiting a third-party site from hyperlinks displayed on the Website, SilverChef encourages you to review the privacy policies and terms and conditions of the site/s in question, to ascertain how your personal information may be collected, stored, used and distributed. SilverChef accepts no liability for any engagement with or dealings between yourself and any third party or advertiser.
Unsolicited Electronic Messages – Approval
To the extent you provide SilverChef with an email address, you agree that SilverChef may send you commercial electronic messages. You can request to be removed from SilverChef’s mailing list at any time and SilverChef will comply with your request for removal. To request to be removed from a mailing list, click ‘Unsubscribe’ in the footer of an electronic message. If you do not see this, you can contact SilverChef’s Privacy Officer to action this via email, phone, or by physical mail.
See the ‘Contact Us’ section for these contact details.
Changes to this Privacy Policy
SilverChef reserves the right, in its sole and absolute discretion, to update or revise this Privacy Policy, from time to time (including, without limitation, to reflect company and customer feedback). Changes to this Privacy Policy will take effect immediately once they are published on the Website.
SilverChef encourages you to periodically review this Privacy Policy for updates and to be informed of how SilverChef is protecting your information.
By continuing to use the Website or providing personal information after SilverChef publishes changes to this Privacy Policy, you agree to be bound by any update to this Privacy Policy.