Equipment warranties

SILVERCHEF warrants its ‘Certified Used’ and clearance equipment against any major faults or breakdowns arising from workmanship or material defects during regular use.

This parts-and-labour warranty is valid for three months from the day you begin renting or leasing the equipment or the day you purchase it outright (whichever applies).

If your equipment experiences a covered fault while it's still under warranty, we'll repair or replace it, or refund you.

New-equipment warranties

The information on this web page is solely about SilverChef's Certified Used and clearance equipment warranties.

If your rental or lease equipment was new when you ordered it, it's probably covered by a manufacturer's warranty of at least one year.

If it malfunctions within its warranty period, please get in touch with the dealer who supplied the equipment.

Warranty claims

If your Certified Used or clearance equipment experiences a fault within the three-month warranty period, you can submit a warranty claim to us.

Before submitting a claim


Before submitting a claim, we advise you to read our troubleshooting tips to confirm whether the issue can be speedily and effortlessly resolved by you.

(If a technician is dispatched to a customer’s business and it’s determined the fault is attributable to user error, the customer will be responsible for the callout cost — something we want customers to avoid.)

Claim process

01

Contact

The customer emails SilverChef or calls us on 0800 453 010. We ask them for information about the equipment, including some details about the fault.

02

Assessment

Either SilverChef or one of our agents visits the customer's business (weekdays, 8.30am to 4.00pm) to evaluate whether the fault is covered by the warranty.

03

Decision

After the equipment has been evaluated — normally within one business day — we tell the customer in writing whether their warranty claim has been approved.

04

Repair, replacement or refund

Upon approval of the customer’s claim, SilverChef will repair or replace the equipment with a like-for-like item, warranting it for another three months, or fully refund the customer.

01

Contact

The customer emails SilverChef or calls us on 0800 453 010. We ask them for information about the equipment, including some details about the fault.

02

Assessment

Either SilverChef or one of our agents visits the customer's business (weekdays, 8.30am to 4.00pm) to evaluate whether the fault is covered by the warranty.

03

Decision

After the equipment has been evaluated — normally within one business day — we tell the customer in writing whether their warranty claim has been approved.

04

Repair, replacement or refund

Upon approval of the customer’s claim, SilverChef will repair or replace the equipment with a like-for-like item, warranting it for another three months, or fully refund the customer.

Troubleshooting tips

Fridge, freezer, or refrigerated display

Not turning on?

Check:

  • equipment is switched on, and power cord is securely connected to the outlet and free from damage.

Not holding temperature or leaking water?

Check:

  • there's adequate ventilation around the motor
  • there are no heated objects touching / close to the equipment
  • equipment is designed to operate in your shop's ambient temperature
  • equipment settings are correct (temperature, defrost cycle, etc.)
  • door seals are in good condition
  • there's no ice build-up on the evaporator (if necessary, defrost)
  • thermostat is in the right position on the equipment.

Ice machine

Not turning on?

Check:

  • equipment is switched on, and power cord is securely connected to the outlet and free from damage.

Not producing ice?

Check:

  • water supply is connected, turned on and free from damage
  • there are no heated objects touching / close to the equipment
  • equipment settings are correct (temperature, defrost cycle, etc.)
  • there's adequate ventilation around the motor
  • door seals are in good condition
  • equipment is designed to operate in your shop's ambient temperature.

Ice cream machine

Not turning on?

Check:

  • equipment is switched on, and power cord is securely connected to the outlet and free from damage.

Not producing ice cream?

Check:

  • equipment settings are correct (temperature, defrost cycle, etc.)
  • there's adequate ventilation around the motor
  • equipment is designed to operate in your shop's ambient temperature
  • correct ice-cream mixture is being used.

Granita machine or drink dispenser

Not turning on?

Check:

  • equipment is switched on, and power cord is securely connected to the outlet and free from damage

Not holding temperature?

Check:

  • correct mixture and settings are being used
  • there's adequate ventilation around the motor
  • there are no heated objects touching / close to the equipment
  • equipment is designed to operate in your shop's ambient temperature
  • equipment settings are correct (temperature, defrost cycle, etc.)
  • door seals are in good condition
  • there's no ice build-up on the evaporator (if necessary, defrost).

Coffee machine

Not turning on?

Check:

  • equipment is switched on, and power cord is securely connected to the outlet and free from damage
  • water supply is securely connected and turning on.

Leaking water?

Check:

  • drain is connected to the waste point and free from blockages
  • water-supply hose is free from damage
  • group head seals are in good condition.

Dishwasher

Not turning on?

Check:

  • equipment is switched on, and power cord is securely connected to the outlet and free from damage.

Not cleaning properly?

Check:

  • water supply is connected, turned on and free from damage
  • chemical supply is connected and free from damage
  • wash and rinse arms are in good condition and free from blockages
  • dishes are stacked properly
  • wash tank is clear from any waste build-up

Leaking water?

Check:

  • water supply is connected and free from damage
  • all seals are in good condition.

Blender, mixer, or countertop appliance

Not turning on?

Check:

  • equipment is switched on, and power cord is securely connected to the outlet and free from damage.
  • the safety switches are being used correctly.

Not working correctly?

Check:

  • equipment's been assembled correctly after cleaning
  • blades are assembled in the correct position
  • all components are in good condition.

Combi oven or convection oven

Not turning on?

Check:

  • equipment is switched on, and power cord is securely connected to the outlet and free from damage.

Not operating correctly?

Check:

  • water supply is connected, turned on and free from damage
  • equipment's been assembled correctly after cleaning.

Leaking water?

Check:

  • drain is connected to the waste point and is free from blockages.

Gas-cooking equipment

Not turning on?

Check:

  • gas is connected and turned on
  • burners are clean and clear from debris.

Not holding temperature?

Check:

  • thermostat is in the right position
  • all components have been assembled correctly after cleaning.

If, after doing all the checks listed in our troubleshooting tips, your equipment is still not functioning properly or is out of order, please lodge a warranty claim.

Warranty exclusions

The three-month warranty covering Certified Used and clearance equipment excludes faults or damage to, or arising from, for example:

✖ glass or plastic components

✖ spills

✖ parts subject to wear and tear (e.g. filters, fuses, heating elements, lamps, batteries, handles, locks, hinges)

✖ incorrectly installed or operated equipment

✖ extraordinary or unforeseeable events (e.g. electrical power surges or fluctuations, natural disasters)

✖ improper use of cleaning agents or chemical additives

✖ unauthorised equipment modifications

✖ carelessness, negligence or use other than that for which the equipment is designed

✖ equipment damaged in transit after being collected by the customer

✖ equipment serviced by an unqualified person.

For the full list of exclusions, please read clause 11.5 of the Certified Used Equipment Sales Terms and Conditions (PDF).

Installation and repairs

Unless it’s plug-and-play equipment that needs only a standard electrical outlet, customers are required to have their equipment professionally installed in accordance with the manufacturer’s installation manual.

If they don’t, there’s a danger they’ll damage the equipment and invalidate its warranty.

If the equipment experiences a fault within the warranty period, customers must seek our approval before commencing any repairs. Otherwise, the warranty could be nullified.

More information

For more warranty information, please read sections 11 and 12 of the Certified Used Equipment Sales Terms and Conditions (PDF).